Post by account_disabled on Feb 24, 2024 6:06:35 GMT
Company has a one-hour window to respond to the customer. Notifications Push Notifications These are WhatsApp messages that companies can send to customers for different use cases. They are similar to the SMS messages consumers sometimes receive from online banks doctor's offices airlines e-commerce sites and more. All conversations are measured in hourly increments or "sessions" which begin whenever a company sends its first message. The first message may be a response to a user query or a message template for service initiation being delivered. It is important to emphasize that usage is incurred only once per hourly session in this hourly session cost.
When an hour-long usage session i.e. conversation ends any new messages sent and Chinese American Phone Number List received will start a new usage session and the session will be billed. Understand how users and companies initiate conversation sessions on WhatsApp Business API User initiated conversation Scenario A customer service or general support inquiry during a one-hour chat session. User Anne Bodelac sent a message to Commercial Air asking about future bookings. A 1-hour chat session was started with the delivery of a commercial aviation response message. within the one-hour session are free. This encourages Commercial Air to respond quickly to support inquiries while allowing users to exchange as many messages as possible to resolve issues within a 1-hour session.
If Commercial Aviation continues to exchange messages with Anne after the initial one-hour session you will be charged for the new session. Additionally if a few hours have passed since Annie last sent a message the company will have to send a message template to start a new conversation which will be billed as a company-initiated conversation. In this case Anne receives the necessary subscription information and Commercial Air pays for the user-initiated usage session. Scenario The user initiates a conversation that leads to two.
When an hour-long usage session i.e. conversation ends any new messages sent and Chinese American Phone Number List received will start a new usage session and the session will be billed. Understand how users and companies initiate conversation sessions on WhatsApp Business API User initiated conversation Scenario A customer service or general support inquiry during a one-hour chat session. User Anne Bodelac sent a message to Commercial Air asking about future bookings. A 1-hour chat session was started with the delivery of a commercial aviation response message. within the one-hour session are free. This encourages Commercial Air to respond quickly to support inquiries while allowing users to exchange as many messages as possible to resolve issues within a 1-hour session.
If Commercial Aviation continues to exchange messages with Anne after the initial one-hour session you will be charged for the new session. Additionally if a few hours have passed since Annie last sent a message the company will have to send a message template to start a new conversation which will be billed as a company-initiated conversation. In this case Anne receives the necessary subscription information and Commercial Air pays for the user-initiated usage session. Scenario The user initiates a conversation that leads to two.