Post by j7oyun55rruk on Jan 2, 2024 4:50:52 GMT
The customer on the other side doesn’t always have time to stop and type a message. In this sense, audio will make people's lives easier because it's just a matter of pressing a button and saying what you want. In other words, more convenient for the end customer. Accessibility: New features will also make the service more accessible. For example, people with motor disabilities often have problems with typing. However, with audio options, customer interactions with brands will become more democratic.
Accuracy: Users often fail to express themselves adequately by writing messages. However, by sending audio, you will be able to better understand your customers’ true needs and provide a more relevant response. Humanization of the experience: Finally, the C Level Contact List benefit we highlight here is the creation of a more natural and human atmosphere for conversations. This can have a huge impact on customer satisfaction. With so many benefits, you won’t want to not have this updated chatbot on your device eh? And how to configure these new features.
First, you need to know that to add new audio understanding and transcription capabilities, artificial intelligence must be activated in the bot. So, if your bot is not configured yet, don’t waste time and explore this feature as soon as possible! Then, in the robot's setup session, for the device to actually start working. It's worth mentioning that in the pipeline, audio understanding is currently limited to text and form blocks. But this is just the beginning! After the artificial intelligence receives the voice command, it will check whether the corresponding variables are registered in the robot process. If it is, the interaction will work normally.
Accuracy: Users often fail to express themselves adequately by writing messages. However, by sending audio, you will be able to better understand your customers’ true needs and provide a more relevant response. Humanization of the experience: Finally, the C Level Contact List benefit we highlight here is the creation of a more natural and human atmosphere for conversations. This can have a huge impact on customer satisfaction. With so many benefits, you won’t want to not have this updated chatbot on your device eh? And how to configure these new features.
First, you need to know that to add new audio understanding and transcription capabilities, artificial intelligence must be activated in the bot. So, if your bot is not configured yet, don’t waste time and explore this feature as soon as possible! Then, in the robot's setup session, for the device to actually start working. It's worth mentioning that in the pipeline, audio understanding is currently limited to text and form blocks. But this is just the beginning! After the artificial intelligence receives the voice command, it will check whether the corresponding variables are registered in the robot process. If it is, the interaction will work normally.